User Research, Strategy, UX/UI Design, Management
For | At:
Cannot disclose* | Cadre Health
One of the most common complaints from healthcare providers is that they don't have the time to fully engage with their patient during an appointment. This is especially true for a group of oncology nurses and researchers trying to collect 350 patient data points during a 1-hour session, using only paper charts and surveys. I worked closely with the oncology clinic staff to design the software, systems, and processes that would support a more efficient data collection process, without sacrificing the patient-provider relationship.
*Designs, client profile, and project specifics cannot be shared due to confidentiality concerns.
I conducted many on-site interviews and work sessions with the clinic staff to better understand their pain points, goals, and current workflows. These were a few of my key findings:
Computers are a barrier to patient communication during appointments.
It is tedious for clinicians to enter data collected via paper forms into the EMR because the formatting is not consistent.
It is difficult to collect 350 patient data points in one hour without making the appointment feel like an interrogation.
This clinic attracts the "healthy/curious" patient, who is likely to be moderately or highly anxious during appointments.
My research helped me define a comprehensive feature "wishlist," product roadmap, and list of MVP requirements. My team worked closely with hospital IT during this stage to ensure HIPAA compliance and create a plan for EMR integrations. I also created user stories, user flows, and technical specifications to guide the design and development process.
I used Figma to design wireframes for desktop and mobile and Invision to create an early prototype. After getting feedback from the clinic staff, I was able to refine these wireframes and create high-fidelity designs.
I managed a team of developers and product managers and worked closely with hospital stakeholders (clinic staff, hospital IT, and hospital innovation strategists) to ensure alignment of goals and execution. I also appointed and worked closely with a Chief Information Security Officer to oversee all HIPAA and privacy-related tasks.